Tungsten Network Stats - Meeting the Service Level Agreement

Service Availability and Performance

98.5% availability of core system functionality and performance within SLA limits during core hours over any given calendar month.

April 2022
SLA Key Indicator – System availability 100%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
March 2022
SLA Key Indicator – System availability 100%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
February 2022
SLA Key Indicator – System availability 99.99%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
January 2022
SLA Key Indicator – System availability 99.99%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
December 2021
SLA Key Indicator – System availability 100%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
November 2021
SLA Key Indicator – System availability 99.99%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
October 2021
SLA Key Indicator – System availability 99.94%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 99.90%
September 2021
SLA Key Indicator – System availability 99.96%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
August 2021
SLA Key Indicator – System availability 99.89%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
July 2021
SLA Key Indicator – System availability 99.95%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
June 2021
SLA Key Indicator – System availability 99.96%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
May 2021
SLA Key Indicator – System availability 99.99%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%