Frequently Asked Questions
Tungsten Invoice Status Service (ISS) enables suppliers to have full visibility of their invoice processing and payment status with their buyer, irrespective of their invoice submission method. Invoice status service means suppliers have access to the progress of their invoice from submission to payment. The service is completely free to suppliers who are enrolled on the network. To find out how you can make the most of ISS read our frequently asked questions.
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ISS is an added value service that is provided completely free of charge to suppliers.
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Or DS Services of America may not have received the invoice yet. Please note: All invoices are processed by our Corporate Account Payable Dept. All invoices should be sent to either: to [email protected] or mail to 2300 Windy Ridge Parkway, Suite 500N, Atlanta, GA 30339. Please allow up to 10 business days (approximately) for the invoice to appear in the Portal. This process is driven by mail delivery time, scanning and verification of the invoice and/or data entry of the invoice.
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