Sopra Steria provides its suppliers greater visibility of invoice and payment status with Tungsten Network

Frequently asked questions

  • There will be no changes to your agreed payment terms as part of this initiative. Whatever has been agreed previously remains in place.

  • A list of all our entities in scope for electronic invoicing can be found here.

  • Sopra Steria is moving to global paperless invoicing program. Moving to Tungsten Network will lead to accelerated invoice receipt, elimination of lost invoices and increased visibility of the invoice status.

  • The changes Sopra Steria is implementing will see an end to paper invoicing as our way of managing accounts payable. For this reason we want all our key vendors to provide electronic invoices.

    • Secure and guaranteed invoice delivery, no more invoices getting lost in the post
    • It will take us less time to process your invoices which considerably assists Sopra Steria to pay to terms
    • No more delays due to missing information, landing on the wrong desk or manual intervention
    • Any-to-any data formatting technology – there is no need for additional software or hardware
    • Higher processing transparency and better Cash Flow Management due to 24/7 access and reporting on the Tungsten Portal
    • VAT compliance, regardless of where invoices are sent from or received
    • Easy and cost efficient to send invoices – at any time
  • Yes. Electronic invoicing via Tungsten Network is a requirement already included in Steria terms and conditions and included in the evaluation process for new suppliers and tenders. For new contracts, Sopra Steria already include terms and conditions in contracts for future business which recommends suppliers to use electronic invoicing.

  • Yes, your use of Tungsten Network service will enable us to continue to pay you to terms.

  • While you are working with Tungsten Network to complete your registration, Sopra Steria will be prepared to continue to receive your paper invoices. We have set a deadline for suppliers to Sopra Steria to transition to the network. Once you are sending invoices via Tungsten Network, please ensure you cease sending paper copies.

  • You can submit up to 52 free invoices annually using the Web Form solution. If you choose the Integrated Solution there is an annual membership fee plus a transaction fee. Please see the enclosed Costs and Options for current pricing.

  • The membership fee covers the cost to Tungsten Network of setting you up on their network and the general costs of maintaining the account. This is a once-a-year cost irrespective of the number of customers that you service via the network.

  • To use the full features of the Tungsten Network service, both you and Sopra Steria pay a fee as we will both benefit from the enhanced service. At present, Sopra Steria does not cover supplier’s costs to produce your paper invoices. Please consider that you will save the costs for paper, printing and posting when moving to e-Invoicing.

  • Tungsten Network is not a payment platform. Sopra Steria will continue to use the current payment method.

  • Yes, regardless of the solution you choose, you will be required to accept Tungsten Network’s terms and conditions.

  • No. There is no software required. Tungsten Network provides an easy-to-use solution. Instead of mandating data standards, Tungsten Network’s any-to-any data formatting capability accepts invoices in any format and any file structure.

  • EDI and XML are just data formats for Tungsten Network. Therefore, you can use this preferred format to deliver the data to Tungsten Network if you choose to use the Integrated Solution. Sopra Steria will not take any electronic data directly from suppliers as we take a single consolidated invoice file from Tungsten Network which will contain invoices from all of our suppliers.

  • No, Tungsten Network ensures that Sopra Steria receives the data you send in a format that will upload to our accounting software and, where applicable, match to a goods receipt record. Offering Sopra Steria an image of the invoice or an option to download the data in a fixed format does not satisfy Sopra Steria’s business processes.

  • You can access the Tungsten Network secure portal and create invoices online using the Web Form. No software installation is required. All you need is an Internet connection and a standard browser.

  • Yes. Once you are subscribed to Tungsten Network, you will be able to send electronic invoices to any other customers that are members of the network.

  • Our stated aim is to have all suppliers registered and sending invoices as soon possible. Tungsten Network accepts any incoming data formats so you can join the network and send invoices. When you are ready to use your new software, simply advise Tungsten Network of the data output changes and they will make the necessary alterations to ensure a smooth transition and uninterrupted invoice delivery.

  • Yes. Tungsten Network provides Sales, Implementation and Support services in English, French, German, Dutch, Spanish, Italian, Polish and Portuguese.

    Tungsten Network also has local client services numbers for the following countries:

    Australia +61 1800035399
    Austria +43 19280722
    Belgium +32 24031012
    Brazil +55 1149508725
    Canada +1 866 310 4502
    Denmark +45 80885818
    Finland +358 800118871
    France +33 170708109
    Germany +49 69222220293
    Ireland +353 12477710
    Italy +39 0236006341
    Malaysia +60 1800813158
    Mexico +52 5547411483
    Netherlands +31 207121386
    North America +1 877 752 0900
    New Zealand +64 800448121
    Norway +47 21611557
    Poland +48 223971851
    Portugal +35 1800814549
    Singapore +65 8001204757
    South Africa +27 105008826
    Spain +34 914141473
    Sweden +46 850578454
    Switzerland +41 445801466
    UK +44 870 165 7430
    Other Asia Pacific Countries +60 3 920 77877

    Buyer Support numbers
    EU +44 20 7406 5568
    US +1 770 698 2961

  • Yes, please visit